Sale terms

Last updated: 9 November 2026 · Version terms-2026-11-09-v4

Seller and contact

Sandro Grassia
Via Guerrino Vandi, 11
47922 Rimini (RN), Italy
info@lillasampler.it

The seller acts as a private individual for occasional sales and does not hold a VAT number for this activity.

Requesting a LILLA

Submit an order request with your contact details and shipping address. We will check whether we can ship to your destination and send a quote showing the instrument price, shipping cost, total, estimated transit time and quote expiry. A request or quote alone does not constitute a paid order or reserve an instrument. If you decide not to proceed, you may leave the quote unpaid until it expires. This does not affect withdrawal rights after a purchase.

Price and payment

The final instrument price payable to the seller is EUR 390 for all shipping destinations. Shipping is paid by the buyer and added separately to the quote. The amount payable to the seller, including shipping, is shown before payment in the quote currency. Any currency conversion by your payment provider is separate. An issued quote keeps the amount and currency shown in that quote until its stated expiry; a later change to the published list price does not change it. Review the full quote and shipping address before paying. Any applicable import duties and import taxes are payable by the recipient and are separate from the quoted shipping charge.

Payment is made through PayPal once checkout is available. An order is confirmed when successful payment has been verified and the order confirmation is issued. A PayPal approval or a browser redirect alone is not confirmation of payment. If the connection is interrupted, check the same order's payment status before trying again. Contact us if payment remains uncertain.

Preparation and delivery

Preparation takes 15 working days from confirmation of payment, before the instrument is handed to the carrier. The carrier's transit time is additional and is stated separately in your quote. We will send the carrier name and tracking number after dispatch.

Working days are Monday to Friday, excluding Italian national public holidays. The preparation period starts from confirmation of payment; carrier transit time is additional.

Please check your address before paying. If it needs to change, contact us first; shipping may need to be quoted again. Contact us promptly if delivery is delayed, the parcel is damaged or an item is missing.

Returns and refunds

The following 14-day change-of-mind return policy is offered for both EU and non-EU destinations. It does not limit any mandatory rights that apply to your purchase.

Notify Sandro Grassia by email or post within 14 days of delivery if you wish to withdraw. A clear statement is sufficient; the optional form below is not compulsory.

Return the instrument within 14 days of your notice to Sandro Grassia, Via Guerrino Vandi, 11, 47922 Rimini (RN), Italy. Any additional contact details needed by the return carrier will be provided privately by email. Return shipping costs for change-of-mind returns are always paid by the buyer. Pack it securely; keep proof of dispatch.

For change-of-mind returns under this policy, refunds include the purchase price and the outbound shipping charge actually paid, up to EUR 20 for outbound shipping. Refunds are issued without undue delay after the returned LILLA has been received at the return address above, using the original payment method and without refund fees. Handling beyond what is necessary to inspect its nature, characteristics and functioning may result in a deduction for diminished value.

Optional withdrawal form

You can copy this into an email or letter. Do not send payment-card information.

To: Sandro Grassia, Via Guerrino Vandi, 11, 47922 Rimini (RN), Italy — info@lillasampler.it
I hereby notify you that I withdraw from my purchase of LILLA Audio Sampler.
Order reference: __________
Ordered on / received on: __________
Customer name: __________
Customer address: __________
Date: __________
Signature (only for a paper notice): __________

Data preservation

Malfunctions, power interruptions or problems with storage media may cause the loss or corruption of audio files, patches, recordings, loop sequences and configuration data. Users are therefore advised to make recordings on a separate device of any audio material they consider important.

Firmware updates

Firmware updates may require a complete memory reset, deleting audio files, patches, sounds and loop sequences. Before updating, save your audio files on a separate device. Patches and loop sequences may be lost and may not be recoverable, even if a backup copy is available.

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